Call analytics

Bitrix24.Market

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Bitrix24.Market

Add new functions and features to your Bitrix24 account. Install the ready apps from the Marketplace.

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Description

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Manage and improve quality of calls made in your company. Compare employee load and effectiveness, track response standby and call duration, analyse calls by various period.

Report charts:

Incoming, outgoing and unanswered call statistics by periods
Sales trends
Comparison between successful and unsuccessful deals and calls
Average number of calls by weekdays
Manager statistics by calls

The report is intended for working with data in the BI Builder. System reports are installed automatically and do not require your participation. After installation, they will be available in the appropriate menu item, and you can use them if the BI Builder is available on your plan.

Version 2
Fixed displaying the application in the “Telephony” section.

Version 1
Call analytics

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support. Our dedicated support team will be delighted to assist you and provide guidance on any inquiries you may have regarding the app.

System reports are installed automatically and do not require your participation. After installation, they will be available in the appropriate menu item, and you can use them if the BI Builder is available on your plan.